kex8 Privacy Policy

1 Definitions and Scope

The following are definitions of some key terms used in this policy:

• "Personal Information" means any information that can directly or indirectly identify a specific individual — such as name, email address, phone number, bank or mobile banking account details, and IP address.
• "Processing" means any operation involving the collection, storage, modification, use, transfer, or deletion of information.
• "Platform" means kex8's website, mobile-optimised site, and all services operated under it.
• "Third Party" means any entity or person other than kex8 or the user.

This policy applies to all individuals who access the kex8.lat website, create an account, or use our services. Our platform is intended for individuals aged 21 and above only.

2 Information We Collect

kex8 collects the following categories of information in order to provide its services:

2.1 Registration and Account Information

When you open an account with kex8, we collect your name, date of birth, email address, and other information necessary to manage your account. This information is essential for verifying your identity and keeping your account secure.

2.2 Financial and Transaction Information

To facilitate deposits and withdrawals, we collect details of your payment method — such as your bKash, Nagad, Rocket, or Upay account information, transaction amounts, and dates. Full card numbers are not stored on our servers.

2.3 Identity Verification Information (KYC)

To prevent fraud and ensure security, we may request a copy of your National ID (NID) or passport when necessary. This information is used solely for the verification process and is stored with the highest level of security.

2.4 Technical and Usage Information

Information collected automatically when you access the platform includes:

• IP address and device type
• Browser type and version
• Time spent on the platform and pages visited
• Referral source (which page you came from)
• Information collected through cookies and similar tracking technologies

3 Purposes for Using Information

kex8 uses your information only for the following legitimate purposes:

• To create, manage, and verify your account
• To process deposits and withdrawals (minimum deposit and withdrawal ৳500 each)
• To provide bonuses, promotions, and VIP program benefits
• To provide customer service and support (24/7 live chat)
• To prevent fraud, money laundering, and unauthorised access
• To identify and resolve platform issues
• To improve service quality and develop new features
• To ensure compliance with responsible gaming policies
• To fulfil legal obligations

We will never use your information for direct marketing or spamming without your consent.

4 Disclosure and Sharing with Third Parties

kex8 never sells or rents your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers to handle payment processing, technology infrastructure, and anti-fraud measures. Under the terms of our partnership agreements, they are obligated to use your information only for the specified purpose and are committed to maintaining the same privacy standards.

4.2 Legal Obligations

We may be required to provide necessary information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, we will make every effort to notify you where possible, unless legally prohibited from doing so.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity with the same privacy commitments in place.

5 Cookies and Tracking Technologies

kex8 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings — such as language selection.
• Analytics Cookies: Used to monitor platform usage and improve services. These do not personally identify you.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect some platform functionality.

6 Data Protection and Security

kex8 follows industry-leading technology and processes to protect your information:

• SSL/TLS Encryption: All data transmitted on the platform is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive stored information (such as passwords and financial data) is kept in encrypted form.
• Access Controls: Only authorised staff can access your information, and their access is limited to what is necessary to carry out their responsibilities.
• Security Audits: We conduct regular security testing and updates.
• Firewall Protection: Advanced firewalls and intrusion detection systems remain active at all times.

That said, no transmission of data over the internet or electronic storage is completely secure. We make every effort, but cannot guarantee absolute security.

7 Data Retention Period

kex8 retains your personal information only for as long as is necessary to provide services or to fulfil obligations under applicable law.

• Account Information: Retained while the account is active and for a legally required period after closure.
• Transaction Records: Retained for the period required under financial regulations.
• KYC Documents: Retained for the legally required period after verification is complete.
• Log Files: Generally deleted after 90 days.

Once the retention period ends, information is securely and permanently deleted or anonymised.

8 Your Rights

As a user of the kex8 platform, you have the following rights:

8.1 Right of Access

You may request a copy of the information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. Some information can be updated directly in your account settings.

8.3 Right to Erasure

In certain cases, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may change your preferences regarding marketing communications at any time.

8.5 Right to Lodge a Complaint

If you have any concerns about our privacy practices, please contact us directly. We take all complaints seriously.

9 Children's Privacy

The kex8 platform is strictly for individuals aged 21 and above. We do not knowingly collect any personal information from individuals under the age of 21. If we become aware that information from a minor has been collected in error, we will take immediate steps to delete that information and close the associated account.

If you believe a minor is using our platform, please let us know at [email protected].

10 International Data Transfers

Our servers and service providers may be located in different countries. Even if your information is transferred outside Bangladesh, we ensure that such transfers follow the same standards described in this privacy policy and that appropriate safeguards are maintained.

11 Changes to This Policy

kex8 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

Continuing to use the platform after any changes means you are agreeing to the updated policy. We therefore recommend that you visit this page regularly.

The "Last Updated" date shown at the top of this policy will always reflect the date of the most recent version.

12 Contact Us

If you have any questions, comments, or concerns about this privacy policy, or if you have any requests regarding your information, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will process your request as quickly and carefully as possible. Your trust is invaluable to us and we are always committed to protecting your information.